Refunds & Returns

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We strive to provide high quality products and service to our customers. However, if you are not satisfied with your order, please contact us immediately.

If there is a problem with your order, we may offer a refund, store credit or a replacement depending on the circumstances. We reserve the right to refuse a refund if we believe the request is fraudulent or not in good faith.

If we have sent the wrong product, we will pay for the return and send out the correct product immediately.

If the product is faulty upon arrival, we will pay for the return and either replace, refund or offer store credit.

If the pedal becomes faulty within six months of purchase, we may offer a refund, repair, replace or offer store credit. You will have to return the faulty pedal for inspection first. If the pedal looks like it has been damaged or misused, we may refuse any refund or replacement.

If you simply don’t like the product you can return it at your expense for store credit, we will issue you a voucher for the same value. Providing that the item is still in sellable condition and there is no damage to the product. There will also be deduction of our initial postage costs of £5 from the refund total. Please note: Anyone who continually returns pedals may be refused any kind of refund. Return must be within two weeks of ordering.

If you receive a refund, please note that it may take up to five business days for the funds to appear in your account, depending on your payment method and bank processing times.

If you have placed an order by mistake or changed your mind, we may offer a refund or store credit. Please double-check your order before submitting it. 

If you have any questions or concerns regarding our refund policy, please contact us.

This policy can change at any time without prior notice.

Last updated: 07.09.24

We offer free UK shipping and use Royal Mail 48 which is tracked and insured. We also use FedEx and sometimes Evri when posting some of our NU-X products.

Please allow 2-5 working days for postage although on some occasions it may take longer. Refer to the tracking number provided for updates.

If your parcel gets lost, we have to wait for 10 working days before we can make a claim. Once the courier confirms that the parcel is lost, we can offer a refund or a replacement.

We will give the courier your phone number or email so they can send you an update on your parcel. 

Please note: The tracking number we provide will only become active once it has been collected and scanned by the courier.

For international shipping, we use Royal Mail International service which is tracked and insured. The parcel is only insured while it is in the UK. Once it has been scanned in the destination country, it becomes the responsibility of your nations postal service and we can no longer be responsible for the parcel.

Please allow up to 10 working days for delivery.

We will give the courier your phone number or email so they can send you an update on your parcel. 

Please note: The tracking number we provide will only become active once it has been collected and scanned by the courier.

Please note: We do not accept returns on International orders.

This policy can change at any time without prior notice.

Last updated: 15.09.23

At Affordaboard Guitar Pedals LTD, we're committed to respecting your privacy. We believe a business should use customer information honestly and only so that we can provide a better experience for our customers, either:

Directly - for example by using data about what products you've looked at in the past to show you more products we think you'll like in the future, 

or 

Indirectly - like judging the performance of our website so that we can constantly improve it for a better experience for all our customers.

We will keep your information safe, never misuse it and never pass it on to other companies*. 

We may share information with governmental agencies or private companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide your information to any other company or organisation for marketing purposes.

Your data is held in accordance with our data protection registration notification. When you place an order on this website, we consider the information you enter as private. The information is kept on a secure server protected from outside parties.

*We use Royal Mail and we will give them your mobile number or email address along with your name and postage address. You may receive a text or an email with tracking updates of your parcel.